At Industrial Pesticides we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: sales@industrialpesticides.co.uk
Alternatively, you can call us on: +44 (0) 151 933 7292
Or fax us on: 0151 922 3733
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions: |
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| How do I open a credit Account Facility? |
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| What are your Carriage Terms? |
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| What day is delivery due? |
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| Can I see a Representative? |
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| If I order more cases, do I get a better price? |
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| Can I get delivery tomorrow? |
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| Your prices do not seem competitive! |
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| Is it in stock? |
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| Can I have the MSDS Sheets to assist with my
COSSH Assessments? |
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| What times are you open for business? |
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| What are your Bank Account Details? |
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| I've had the wrong goods delivered, what should I do? |
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| I am unhappy with the goods you have sent me |
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| The goods you have sent me are damaged |
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| The goods do not seem to be the same as the last time I ordered them |
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| I may not be available when you try to deliver |
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| Do you demonstrate Floor Equipment? |
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| What is your returns policy? |
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| The goods are faulty, what should I do? |
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How do I open a credit Account Facility? |
| Please complete the form on our Website.
Your account will normally be opened in 4-5 working days. Should you require goods urgently please contact our Sales Office. Please note that for sole traders and Limited Companies which have traded for less than six months we will not be able to offer a Credit Account Facility, we shall,
however, be pleased to trade initially on a payment with order or credit/debit card basis. |
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What are your Carriage Terms? |
| Orders are despatched for next day delivery. UK mainland
orders (excluding the Highlands and Islands) are carriage paid for orders
over £275 exc.vat. Orders below £275 will carry an £8 delivery charge. |
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What day is delivery due? |
| Orders placed before 1pm will normally be delivered the
following day, please note that the carriers operate between 8am and 6pm and
that delivery can be made at any time during this period. Orders placed on a
Friday would normally be delivered on the next Monday. |
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Can I see a Representative? |
| Please contact our Sales Office who will make arrangements. |
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If I order more cases, do I get a better price? |
| Please contact our Sales Office who will be pleased to discuss your requirements. |
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Can I get delivery tomorrow? |
| Please contact our Sales Office who will be pleased to make arrangements. |
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Your prices do not seem competitive! |
| We always endeavour to offer our products at competitive prices.
Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products which could offer you a cost saving in use. |
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Is it in stock? |
| We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated as "to order only" please contact our Sales Office to confirm availability. |
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Can I have the MSDS Sheets to assist with my
COSSH Assessments? |
| Some products have the MSDS sheets on line, for others there are links to the
relevant Manufacturers site where these are available. If you cannot find the one you require, please contact our Sales Office who will be able to
fax, post or e-mail it to you by return. |
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What times are you open for business? |
| Our Website is open 24 hours a day, 7 days a week!
Office hours are 8.30am to 5pm Monday to Friday. If you are near to our
premises, we do have an extensive showroom and trade counter. |
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What are your Bank Account Details? |
| Our Bank details are: Bank of Scotland plc, 600 Gorgie
Street, Edinburgh, EH11 3XP; Our Account Name is: The ICS Group; Sort Code is:
12-24-81; Account Number: 06170538. |
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I've had the wrong goods delivered, what should I do? |
| We are sorry that this has happened. Please contact our
Sales Office who will be pleased to make arrangements to exchange them as
quickly as possible. |
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I am unhappy with the goods you have sent me |
| Please contact our Sales Office who will make arrangements
to exchange them or make a refund. |
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The goods you have sent me are damaged |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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The goods do not seem to be the same as the last time I ordered them |
| Please contact our Sales Office who will be able to explain
the reason for the change. |
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I may not be available when you try to deliver |
| Please advise us of any special requirements (such as leave at side gate) when placing your order. |
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Do you demonstrate Floor Equipment? |
| We can arrange a demonstration for most equipment of a value over £350 within our van delivery area. Please contact our Sales Office to make arrangements |
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What is your returns policy? |
| If goods are unused and in their original packaging we will
gladly credit or refund them. Unfortunately we are unable to do this with
special order items, unless they are faulty. |
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The goods are faulty, what should I do? |
| Please contact our Sales Office who will make
arrangements for repair/replacement as quickly as possible. |
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